RETURNS & EXCHANGE POLICY

In the unlikely event that you are unhappy with the product that has been delivered to you, you have the option to return the product to us within 14 days in order for you to receive a refund. In this event the customer is liable for all returns charges.

After this time you will be responsible for the safe postage of products and will be charged a restocking fee.

When returning items to the depot please ensure that they are carefully packaged, in their original packaging. Boxes should be unopened, unless they are faulty, and free from any writing. Failure to do so could affect your refund.

You will receive the refund into your account as soon as we have checked the products to ensure that they are suitable for resale and not faulty.

*PLEASE NOTE* – Any returns from England, Scotland or Wales, the customer must arrange the return of the products in order to receive a credit.

DAMAGED GOODS

All items must be inspected upon delivery, we urge our customers not to accept items which have been damaged in transit by the courier company. All damaged items must be reported within 24 hours to ensure that we are able to lodge a claim and either refund in full/replace item which has been damaged. Failure to do so will void any compensation as items have been accepted in working condition.

FAULTY GOODS

When receiving goods it is the recipient’s responsibility to thoroughly check goods for any damage. If an item or the packaging has been tampered with during transit please note this on the delivery docket and contact Bathshed via e-mail within 24 hours.

Once a product has been used and is faulty you must contact Bath Shed to organise a refund or replacement product. Once an item has been returned to our depot we will check the product to see where the fault lies and provide you with a refund (minus delivery costs) if necessary. Please note faulty goods cannot be returned after 30 days on receipt of goods. (Faulty goods are items which have a manufacturers defect, this does not include damaged items.)

WRONG ITEMS DELIVERED

Once products are delivered they must be checked thoroughly, if it comes to light the wrong item has been delivered to you contact Bath Shed within 24 hours in order to arrange delivery of the correct items. In this instance, Bath shed will take responsibility of the postage costs of the items to be returned, but it is the recipient’s responsibility that the products are packaged safely to stop products from being damaged in transit.

DIRECTIONS FOR RECEIVEING YOUR ORDER

If pallet is visually damaged please do not accept delivery. We advise that 2 people un-wrap the pallet. Please use caution when unwrapping the pallet, as items may have become unsteady during transit. All outer wrapping must be removed & all contents must be checked prior to signing & accepting delivery. In the unlikely event of damages please contact bath shed immediately Bathshed will not accept responsibility if the pod – proof of delivery is signed without stating damaged items. Claims for damages will not be accepted after this period. Please contact info@bathshed.co.uk for more information.

*PLEASE NOTE* – Any returns from England, Scotland or Wales, the customer must arrange the return of the products in order to receive a credit.

**Please note** – All sizes on our website are listed as accurate as possible however they can vary slightly. Please allow a variant of approx 10-20mm on certain products. If you are concerned about the size, please contact our sales team before you make the purchase to ensure the size is correct